Our Return Policy
Damaged During Delivery
In case of any damage during delivery or if you received an incorrect product, we offer a 7-day easy return policy.
Requirement: Please provide video proof of the unboxing showing the damaged or incorrect product.
Pharmaceutical Grade Products
For all pharmaceutical grade products, return policy is available only after verification by our quality team.
Products must be unopened and in original packaging with all seals intact for verification.
Non-Pharmaceutical Products
Shehzad Pharmacy does not accept responsibility for products from:
- Underground labs
- Non-pharmaceutical grade sources
These products are not eligible for returns or refunds under any circumstances.
Order Confirmation & Payment
Order confirmation money is non-refundable except in cases of valid delivery issues.
Refunds will only be processed if there's a verified delivery problem from our end.
Change of Mind
No refunds or exchanges will be provided for change of mind after purchase.
We encourage customers to carefully review product details before placing orders.
Return Process
Report Within 7 Days
Contact us within 7 days of delivery with your order details
Provide Evidence
Submit required evidence (photos/video) as per our policy
Verification
Our quality team will verify your claim (1-3 business days)
Resolution
We'll arrange for replacement, refund, or store credit
Important Note
All returns must be initiated through our official channels. Products must be in resalable condition with original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.